GENERAL TERMS & CONDITIONS
Welcome to our website. By using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy & Shipping policy govern “BIKE TYRE ONLINE” relationship with you in relation to this website. The term “BIKE TYRE ONLINE”, or 'us' or 'we' refers to the owner of the website whose registered office is: Sharwoods Supa Quick, 20 Restitution Avenue, Fairview - Port Elizabeth. Our company registration number is 2010/170385/23. The term 'you', or 'customer', refers to the user or viewer of our website.
PLEASE NOTE: Pictures displayed are for marketing purposes only, and may be accessorized. Tyres, parts and accessories are sold individually, unless otherwise indicated.
Although we do carry stock of some popular items at our PE warehouse, we cannot carry stock of all items displayed. In order to fulfil your order we may ship directly from our suppliers.
SHIPPING & RETURNS:
We offer the following shipping options within the borders of South Africa:
Shipping is free of charge except in the following instances:
Where possible, orders are secured together by strapping, tape or a plastic wrap.
Delivery times & delays
Shipping times may vary depending on customer location and product availability. Delivery usually takes place within 2 - 5 work days. Saturdays, Sundays & public holidays are not normal delivery days.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted, however, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Should this happen we may inform you of the delay and the reason for the delay as soon as is practical. If you cannot accept delivery, you may be fully liable for all associated storage and return / re-delivery costs.
A tracking number will be available once our couriers have collected the order. This tracking number will be provided or updated on our system as soon as possible.
The client has the option to choose any residential street or business in South Africa to receive the order. We also ship to other fitment centre’s, however it is the client’s responsibility to contact such fitment centre before ordering, to ensure they are qualified and have the equipment to fit the tyres, parts or accessories.
It is mandatory for clients to check tyres, parts or accessories before fitment to ensure parcels received are as per customers order & comply with manufacturer’s recommendations. Tyres, parts or accessories that have been fitted will not be accepted back, exchanged or refunded.
COOLING OFF PERIOD:
Goods may be returned within 7 days after receiving the order for a full refund. ( less any costs incurred for returns)
YOU MUST CALL TO MAKE ARRANGEMENTS FOR RETURN
FULL CREDIT WILL BE ISSUED
FULL CREDIT WILL NOT BE ISSUED DUE TO IMPROPER PACKAGING
If the packages are not treated gently during shipment and without the proper packaging, the goods can become damaged. It is the customers’ responsibility to make sure the goods returned are protected. Under no circumstance will BIKE TYRE ONLINE accept a return of product that is damaged due to the negligence of the customer. Remember, the products are still your property until BIKE TYRE ONLINE receives them back.
Refunds to be made via EFT or card to the original purchaser account within 14 days from receiving the goods at our warehouse.
Contact us should you require more info.
You may direct any questions or enquiries with respect to our Terms & Conditions or our practices by contacting: firstname.lastname@example.org or calling 067 749 3622