GENERAL TERMS & CONDITIONS:

Welcome to our website. By using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy, Shipping & Returns and Cookies policy govern “Bike Tyre Online” relationship with you in relation to this website. The term “ Bike Tyre Online”, or 'us' or 'we' refers to the owner of the website whose registered office is at: Sharwoods SupaQuick,20 Restitution Ave, Overbaakens, Port Elizabeth. The term 'you', or 'customer', refers to the user or viewer of our website.

PLEASE NOTE: Pictures displayed are for marketing purposes only, and may be accessorized. Tyres, parts and accessories are sold individually, unless otherwise indicated. 

As a point of principle we do everything we can to offer only items which are actually in stock with us or at our suppliers, however as stock levels are constantly changing, it may be that a product is unavailable for a short time or discontinued.

WEBSITE USEAGE:

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements, (including but not limited to a product's country of origin)
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without our prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa. 

PRIVACY POLICY:

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

COLLECTING PERSONAL INFORMATION

We may collect, store and use the following kinds of personal information:

(a)      information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)

(b)      information that you provide to us when registering with our website (including your email address);

(c)      information that you provide when completing your profile on our website 

(d)      information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(e)      information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use;

(f)      information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details;

(g)      information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(h)      information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);

(i)      any other personal information that you choose to send to us; and

(j)      provide details of other personal information collected.

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

Personal information may only be used or disclosed for the purpose for which it was collected, unless you have otherwise consented, or when it is required or permitted by law. Personal information will only be retained for the period of time required fulfilling the purpose for which we collected it or as may be required by law.

ACCURACY

Personal information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfil the purposes for which it is to be used.  

SAFEGUARDING CUSTOMER INFORMATION

Personal information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your personal information from any loss or unauthorized use, access or disclosure.

All our website financial transactions are handled through our payment services provider, PAYFAST. You can review the provider's privacy policy at https://www.payfast.co.za/compliance/privacy_policy.pdf We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

CUSTOMER ACCESS

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

COOKIES POLICY:

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website. 

SHIPPING & RETURNS POLICY:

We offer the following shipping options within the borders of South Africa:

  • D/T - door to terminal service. We arrange collection of your order from our door and the receiver collects from our carrier depot at the destination.
  • D/D - door to door service. We arrange collection of your order from our door and our carrier delivers to the receiver’s door at the destination. 

Shipping is free of charge except in the following instances:

  • tyres and/or tubes, accessories or parts where the total order is less than R1500.00
  • Remote areas such as farms, plots, mines, government institutions & outlying areas. (Outlying or remote areas may attract additional shipping costs. We will advise you of this prior to shipping.

Packaging

Where possible, orders are secured together by strapping, tape or a plastic wrap.

Delivery times & delays 

Shipping times may vary depending on customer location and product availability. Delivery usually takes place within 2 - 5 work days. Saturdays, Sundays & public holidays are not normal delivery days. 

Every effort will be made to deliver the goods as soon as possible after your order has been accepted, however, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Should this happen we may inform you of the delay and the reason for the delay as soon as is practical. If you cannot accept delivery, you may be fully liable for all associated storage and return / re-delivery costs.

 Parcel tracking

A tracking number will be available once our couriers have collected the order. This tracking number will be provided or updated on our system as soon as possible.

Delivery address

The client has the option to choose any residential street or business in South Africa to receive the order. We also ship to other fitment Centres, however it is the client’s responsibility to contact such fitment centre before ordering, to ensure they are qualified and have the equipment to fit the tyres, parts or accessories.

IMPORTANT:
It is mandatory for clients to check tyres, parts or accessories before fitment to ensure parcels received are as per customers order & comply with manufacturer’s recommendations. Tyres, parts or accessories that have been fitted will not be accepted back, exchanged or refunded.

RETURNS:

COOLING OFF PERIOD:

Goods may be returned within 7 days after receiving the order for a refund. (less any costs incurred for shipping)

YOU MUST CALL TO MAKE ARRANGEMENTS FOR RETURN

  • 067-7493622
  • The name the goods was purchased under must be written clearly on the Package/Label.
  • Parts or accessories must not have been fitted.
  • Tyres must not have been driven on or mounted on the rim.
  • All goods must be properly packaged in original package. 
  • Do not ship via Post Office. Courier service only.(door to door)
  • For your protection, it is recommended that the goods be insured during shipping.
  • Please make sure the return address is clearly written on the package and the label.

REFUND CALCULATIONS

  • Tyres - Credit less all freight & gateway transaction charges incurred (including goods shipped for free) 
  • Parts & Accessories - Credit less all freight & gateway transaction charges. (including goods shipped for free)
  • Restocking fee of 10% may be charged on certain brands.

FULL CREDIT WILL BE ISSUED

  • The goods are damaged during shipping.
  • The goods are defective.

FULL CREDIT WILL NOT BE ISSUED DUE TO IMPROPER PACKAGING

If the packages are not treated gently during shipment and without the proper packaging, the goods can become damaged. It is the customers’ responsibility to make sure the goods returned are protected. Under no circumstance will BIKE TYRE ONLINE accept a return of product that is damaged due to the negligence of the customer. Remember, the products are still your property until BIKE TYRE ONLINE receives them back.

Refunds to be made to the original purchaser account within 14 days from receiving the goods at our warehouse.

Contact us should you require more info. 

You may direct any questions or enquiries with respect to our Terms & Conditions or our practices by contacting: online@sharwoods.co.za or by calling 067 749 3622.